Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply specific functional, working, and general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide the activities of junior employees. Provide a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Be responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as resolving more complex user and system issues. Enter and track tickets for the requesting organization. Maintain responsibility for attending meetings that affect Help Desk processes and procedures. Communicate ticket follow-ups, system updates, improvements, and outages to the customer to ensure they are well informed of status. Solve problems using documented Standard Operating Procedures (SOP). Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client, server, storage, and network devices. Provide support for the escalation and communication of status to agency management and global customers.
Basic Qualifications:
Additional Qualifications:
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation: At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model: Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Clearance JobsJoin to apply for the Director Government Relations - NA role at HoneywellJoin to apply for the Director Government Relations - NA role... ...Relations - Congressional Relations Director, HEAD OF FEDERAL GOVERNMENT RELATIONS Director, CPGA, Public & Government Affairs...
Applied Bank, the #1 Healthiest Bank in America, and Delawares Top Rated Bank, located in WilmingtonDE, iscurrently seeking an energetic and customer focused Branch Bank Teller.The Branch Bank Teller is responsible for performing the day-to-day transactions that occur...
...Tours Experience Hospitality Assistant Manager Location: Waterbury, VT - Ben & Jerry's Factory The role of the Tours Experience Hospitality Assistant Manager is to assist in managing efficient factory tour operations, while showcasing excellent customer service...
...Mobile Notary Professional Please Call (***) ***-**** Boston, MA Mobile Notary Professional Please Call (***) ***-**** Boston, MA Internet... ...(s). CREDENTIALS: MUST be a U.S. citizen, have a Notary public certification, and a high school diploma or equivalent. JOB REQUIREMENTS...
...Vision Insurance, as well as life and long-term disability Insurance. Responsibilities: Must be familiar with manual powder painting applications and coverage techniques to achieve even coating weights as required by customers' specs. This position may include...