The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...HealthCare at Home doesnt just take great care of our patients; we take great care of our... ...in the daily management and delivery of wound care for the Wound program. This role will... ...achieve exceptional outcomes. The Wound team RN performs wound care and oversight of...
...Employees 10,001+ Categories Manufacturing Retail Sporting Goods Sports Textiles E-Commerce & Marketplaces eSports Sports & Fitness Memorabilia E-commerce Solutions Athletics International Business Advertising Advertising...
Company Description Charlies Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We ...
Our publishing house frequently releases new paperbacks and eBooks, including cookbooks, non-fiction, guides, children's books, and more.Tasks To gather genuine customer feedback, we are looking for reader-testers to assess the entire process - from purchasing to receiving...
...Job Description Job Description Job Title: Carrier Sales/Freight Broker The Carrier Sales/Freight Broker will be responsible for connecting shippers with carriers, managing customer relationships, and driving sales growth. Your contributions will be vital in ensuring...