Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Senior Director of Email and Campaign Operations you’ll lead and evolve a global 14-person team managing one of our most critical and high-leverage owned channels: email. This is not a maintenance role — it's a transformation mandate. You'll modernize our email platform, drive innovation in personalization, orchestration, and process to reimagine how we engage millions of customers across their journey.

You’ll own the strategy and operations behind our email ecosystem — from audience management and analytics to governance, in-product communications, and cross-channel integration. You’ll be a critical partner to teams across lifecycle, regional, and product marketing, helping them deliver high-impact campaigns rooted in data, powered by automation, and built for scale.

This role is a high-visibility opportunity with massive upside: we are invested in improving the foundation, the team is strong, and our next phase requires visionary leadership to unlock the full potential. Join us on our mission to transform how email drives impact at scale.

This position is a people manager role reporting to the Vice President, GTM Channels & Campaigns.

Responsibility

• Lead and scale a high-performing 14-person team across email operations, in product communication, audience management, webinar production, email analytics, and governance

• Drive the evolution of email analytics tooling, performance measurement, and campaign optimization strategies

• Act as a strategic business partner to lifecycle, regional, product, and event marketing teams to deliver value through owned channels

• Collaborate with Martech, IT, and data teams to evolve infrastructure and unlock smarter, more personalized communication

• Improve customer-centric messaging strategy through experimentation, process improvement, and tighter Martech integration

• Influence effectively without authority at varying organizational levels in and outside assigned function

• Be regarded by stakeholders as a trusted advisor, as evidenced through stakeholder feedback

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of experience in email marketing or marketing operations
• 8+ years of experience leading teams, including managing managers and global stakeholders

Preferred

• Deep expertise in marketing ecosystems
• Track record of scaling and transforming marketing operations, particularly email and owned channels
• Strong understanding of customer data platforms (CDPs), orchestration tools, and analytics platforms
• Curious, collaborative, business-minded partner who can navigate across marketing, product, IT, and legal teams
• Visionary leader who thrives in ambiguity, comfortable with fast paced environments, builds for scale, and develops talent with purpose

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected] .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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